Refund Policy

Refunds are credited to your MegaHub wallet in naira, usually the moment an order is marked failed or cancelled. You can then spend that balance on anything on MegaHub. Each refund is issued once per order and shows in your history.

• No code arrives: if a number hasn’t received a code within 15 minutes of your purchase, it is cancelled and the full price is returned to your wallet automatically.
• Provider cancels the number: if the provider cancels or can’t supply the number, you are refunded in full.
• You cancel before a code arrives: you can cancel a waiting number and get the price back. A number can’t be cancelled once its code has arrived.
• Not refundable: a number that delivered a code, even if the other platform later rejects or blocks the account you used it for.

• An order that fails to start, or is cancelled by the provider, is refunded in full.
• A partially completed order is refunded for the part that wasn’t delivered.
• Not refundable: a fully delivered order, an order placed against the wrong link, username or platform, or a private or deleted account. Results can also drop over time, which is outside our control, so a boost is not guaranteed to last.
• Check your link carefully before you confirm. Orders can’t be edited once they have started.

• If a gift card order fails, the full price is returned to your wallet.
• If we can’t tell straight away whether a card was issued, the order is held and checked, rather than being refunded blindly or delivered twice. We settle these as soon as the provider answers; if you’re waiting, contact us.
• Not refundable: a card that has been delivered to you. Check the brand, region and amount before you buy, and redeem it promptly.

• If a rental can’t be set up, or an extension fails, you are refunded in full.
• Not refundable: once the number has been handed over to you, the rental can’t be refunded, including for unused days. Rentals don’t renew automatically, so you will never be charged again unless you extend one yourself.

• Money you transfer is added to your wallet once our payment partner confirms it.
• If you sent a transfer and your balance hasn’t changed after a reasonable time, contact us with the amount, the time and the reference from your bank. We’ll trace it.
• Wallet credit is for spending on MegaHub and is not paid out as cash. If you think you funded your wallet by mistake, contact us and we’ll look at it case by case.

Check your order history first, because it shows the status and any refund for each order. If something still looks wrong, send us the order details through the contact page and we’ll review it. We may refuse or reverse refunds that come from abuse, as described in the Terms of Service.