Support
Frequently asked questions
Quick answers about your wallet, orders and refunds. Can’t find yours? Contact us.
Getting started
What is MegaHub?
MegaHub is one place to buy virtual numbers for verification codes, account boosting, gift cards and number rentals, all paid for from a single wallet in naira.
Do I need to pay to sign up?
No. Creating an account is free. You only pay when you place an order, and there is no subscription.
I didn’t get my verification code.
Check your spam folder first, then use the resend option on the verification page. Codes expire after a short time, so ask for a fresh one if it has been a while.
Your wallet
How do I add money?
Open Wallet in your dashboard and create your funding account. Then send a bank transfer to that account number from a bank account in your own name. Your balance is credited as soon as the payment is confirmed.
I sent a transfer but my balance hasn’t changed.
Give it a few minutes, then refresh your wallet. If it’s still missing, contact us with the amount, the time and the reference from your bank, and we’ll trace it.
Can I withdraw my balance?
Wallet credit is for buying things on MegaHub; it is not paid out as cash. Refunds always return to your wallet.
Virtual numbers
How do virtual numbers work?
Pick a country and a service (for example WhatsApp or Telegram), buy a number, enter it on that service, and the code shows up in your order within seconds.
What if no code arrives?
If nothing arrives within 15 minutes, the number is cancelled and your money is returned to your wallet automatically. You can also cancel a waiting number yourself before a code arrives.
The number worked, but the app rejected it.
Once a code has been delivered the order is complete, and we can’t refund it. Some apps block certain numbers, so if one is rejected, try a different country or server.
Boosting
How fast do boosts start?
Most start within minutes, but speed depends on the service you choose and how busy the provider is. You can follow every order’s status in your order history.
Do I need to give my password?
Never. A boost only needs a public link or username. Make sure the account is public while the order runs.
What if an order is only partly delivered?
You get a refund for the part that wasn’t delivered. A cancelled or failed order is refunded in full.
Gift cards and rentals
How do I get my gift card?
It appears in your order history as soon as it is issued. Check the brand, region and amount before buying, because delivered cards can’t be refunded.
How do number rentals differ from a normal number?
A rental keeps the same number for days, weeks or months so it can receive codes again and again. Rentals don’t renew by themselves; you extend one when you want to.
Can I get a refund on a rental?
If the rental can’t be set up, you’re refunded in full. Once the number has been handed over, it isn’t refundable.
Account and safety
I forgot my password.
Use Forgot password on the sign-in page. We’ll email you a 6-digit code to set a new one.
Will MegaHub ask for my password?
Never. Anyone claiming to be from MegaHub and asking for your password or a code is not us.